If you feel like you need a break from gambling you can apply a Time-Out or Self-Exclusion on your account. During this time you won’t be able to log-in or access your account.
Time-Out
You can apply a Time-Out to your account for 24 hours, 48 hours, 1 week, 2 weeks, 3 weeks, 4 weeks, 5 weeks, or 6 weeks. At the end of the suspension period, your account will be reactivated and you can log-in and play again.
You can apply a Time-Out to your account yourself, or if you prefer, contact us at support@MrQ.com.
Self-Exclusion
Operator exclusion
You may apply a Self-Exclusion to your account from 6 months onwards. If you choose to self-exclude, we’ll close your account and refund any balance above £1.00 back to the active payment method registered on your account. Where the remaining balance in your account is £0.99 or less we’ll donate it to a Safer Gambling charity.
We’ll also remove you from our marketing lists, so you won’t receive any communication from us. We’d also recommend that you contact any other gambling sites you play with and ask for an exclusion from those too.
If you decide that you’d like to come back and play again at the end of your exclusion period, you need to contact us in writing with your request. Once we’ve received your request, we’ll arrange a phone call to discuss.
Any request to return to gambling will be subject to a 24-hour cooling period and full review of your account.
National Exclusion
MrQ is registered with GAMSTOP – the UK National online Self-Exclusion Scheme which lets players exclude from all participating operators gambling sites through one self-exclusion request for a period of six months, one year or five years.
This means that once you’re registered with GAMSTOP and your exclusion has been confirmed, you won’t be able to sign up or log in to any participating operator’s gambling site for the period of your exclusion.
For more information visit: www.gamstop.co.uk - or call their free helpline on 0800 138 6518 (opening hours 08:00 am - midnight) for more information.